Customers Love Live Chat
Customers choose live chat as a preferred method as it offers many benefits. Live chat is quick & easy, click here to know the reasons.
Live chat has consistently been chosen by customers when asked about their preferred method of support. It has scored better than traditional and even the latest social media platforms. Customers choose live chat above social media, email, and even phone help when asked about their preferred support methods. Why? The reasons are because live chat is quick, easy and readily available.
However, the advantages of live chat extend far beyond just providing your consumers with a better and more easily available means to contact your customer care team. In addition to boosting customer experience, live chat improves agent efficiency, helps you get to know your customers better, and helps them make informed product decisions.
For many clients, live chat has become the preferred mode of communication. According to Forbes, when customers use live chat to contact a firm, they are considerably more satisfied than when they use other available communication channels. In fact, 92% of the customers feel satisfied using live chat as a means to communicate with a firm. Let us discuss how live chat provides a better customer experience at a lower cost than other options available for customer care.
Having a live chat on your website will prove to be the best decision you have made. Live chat will quickly become a crucial component of your customer service strategy, saving you money and allowing for faster response times, as well as integrating with your existing CRM and developing stronger customer relationships. It's a change that can reduce internal costs while improving customer satisfaction.
Live chat software has become a very popular option for customer care and is currently used by companies ranging from huge banks to tiny e-commerce shipping stores to serve their customers better, and improve their response times. Also, customers have started expecting live chat support on any website they visit.
Increased efficiency and lower costs
Providing good customer service is not easy. A call centre agent who handles phone or email queries can usually handle only one call or email at a time. The great thing about using live chat software is that it helps your agents work more efficiently when compared to phone and email customer service. An agent can handle multiple conversations at once with live chat. Ideally, they can limit themselves to one or two customers for the more complex technical issues that require research and reporting. But if they're manning a chat queue full of short and simple questions, handling even five to six chats at once is possible with training and practice. Customer service agents using live chat can engage in as many as six chats at a time, according to Telus International research, based on the issues the chats are handling. If you can manage multiple customer chats at once, your team of live chat agents can handle that much more work in proportion. You can take more work with a comparatively smaller team than email support or phone support, lowering your support costs.
So, what are you waiting for?
Having live chat on your website means that you are saving on costs, improving your customer happiness, and increasing your revenue. Live chat helps you provide the correct service to your customers by going over client information and other useful resources without breaking the coverage or leaving the visitor feeling neglected – especially when customers can also do something else while waiting for the agent to get back to them.
The good news is that all of these can be yours with just a call or a visit to our website. Visit LiveChat Agent or CALL TRACEY at 1800 332 428 to learn more about how we can help your business gain more leads, improve your sales, and ensure that customers will be able to reach you 24/7 on all days.